Terms and Conditions

Last Updated: 5th October 2024

Welcome to VMO Assistant

These terms and conditions outline the rules and regulations for the use of the VMO Assistant website. By accessing or using this website, you agree to comply with and be bound by the following terms and conditions.

1. Eligibility

The VMO Assistant website is designed for Rural Visiting Medical Officers (VMOs) in NSW who work at hospitals using an RDA fee schedule. To use the full functionality of this website, you must:

  • Be a Rural VMO.
  • Have access to the V-Money Portal.
  • Be able to access the Citrix Workspace (preferably with remote access).

If you do not meet these criteria, you are not eligible to use the services provided by VMO Assistant.

2. Free Trial

You are entitled to a 15-day free trial to evaluate whether the software meets your needs. After the trial period, continued use of the service will require a subscription.

3. Data Privacy and Security

VMO Assistant prioritises your privacy and data security. Please note the following regarding your data:

  • No sensitive information (such as patient data or billing details) is stored or retained by VMO Assistant.
  • No files processed by the website are saved on our servers or stored after processing.
  • The only information retained is the registration data you provide during the signup process (e.g., your name, email address, and other non-sensitive information). This data is used solely to provide secure access to the website.
  • No personal information will be shared with third parties under any circumstances unless required by law.
  • Additionally, we keep track of certain indexes that are essential to the functionality of the website. These indexes are used to generate line numbers in spreadsheets and ensure the proper functioning of the system.

4. User Responsibilities

You agree to use VMO Assistant in accordance with these terms and all applicable laws and regulations. You are responsible for ensuring that your login credentials are kept confidential and secure. You agree not to misuse the website by engaging in activities such as unauthorised access, distribution of malicious software, or any activity that could compromise the security or integrity of the platform.

5. Service Availability

While we strive to provide uninterrupted access to VMO Assistant, we do not guarantee the continuous availability of the service. We may need to temporarily suspend access for maintenance, updates, or technical issues.

6. Disclaimer of Warranties

VMO Assistant is provided "as is" without any warranties or guarantees of any kind. While we aim to provide accurate and efficient tools to assist in billing, we do not guarantee that the site will be error-free or that it will meet all user expectations.

7. Limitation of Liability

Under no circumstances will VMO Assistant, its owners, or affiliates be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use the website, including but not limited to loss of profits, data, or business opportunities.

8. Changes to the Terms

VMO Assistant reserves the right to update or modify these terms and conditions at any time. Users will be notified of any changes, and continued use of the website after such changes constitutes your acceptance of the new terms.

9. Termination

We reserve the right to terminate or suspend your access to VMO Assistant at our discretion, without notice, for conduct that we believe violates these terms or is harmful to other users or the platform.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of New South Wales (NSW), Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in NSW.

11. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at support@friendzysoftware.com.

By registering or using the VMO Assistant, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.